in Broadband activation 20-06-2023; After activation sync speed dropped. I signed up last month for BT Inifinity 1, and knowing my old Plusnet broadband was due to expire on 9th June, I set the activation date for BT for the same day. My order is still listed as open, and I've not received any notifications to alert me to any problems, so should I expect this to resolve it. You can set up your broadband at any time, but it won't start working until your home has been activated. The flashing purple light suggests you’ve got no broadband connection at all, so the first thing to do is check everything is plugged in properly. 99 for a new landline, but it’s free if you already have one. First, please check that the broadband cable is probably connected to your Smart Hub 2. . ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT. Rung BT a few times who were very helpful and spoke to open reach…. How do I know if my BT Broadband is activated? On the day your BT Broadband service is activated on your line, the actual activation can take place at any time up to midnight. This is a small network termination point. Hello, recently my parents decided we needed new internet in our household so we changed ISP to BT. Average speed* 67Mbps. An activation fee of £20 is required, alongside a postage cost of £9. Its now the next morning an. Once completed you could have requested a new phone number. BT. If this doesn't help for quick fixes to common issues head over to our broadband connectivity pageRe: Delayed and delayed activation. Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. 15th December old BT broadband line disconnected. Joining BT from another service provider? You can connect your devices to use Hybrid Connect, but don't plug your. So if we’re late when activating or repairing your connection, or if we miss your engineer appointment, you’ll automatically get compensation. We set up the hub and waited all day,. none of the Vodafone help lines seem to be working todayA BT ID is the username and password you need to manage all your BT services online. . YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Upgrade to Complete Wi-Fi. Please follow the instructions provided in the private message that I've just sent to you. 1. Scam Alert! NHS Text about the COVID vaccine - 06/01/2021. TalkTalk. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. Signed up 2 weeks ago and activa. BT ID ( What is a BT ID?) BT account number ( Where do I find my BT account number?) So we can get all your services working by your move day, please give us a month's notice if you can. Not getting broadband speed that BT promised? Problems with BT phone and broadband. The adviso. Hi , I am so sorry for the delay in getting your services activated. Contact us and ask for an upgrade to our current recordable TV box. Check the other lights in the silver bar at the bottom of the Hub and see the icons table below. Ask the BT Community. . Signed up 2 weeks ago and activation was today. . Since then,. . omg it is happening to me to!! So, at first I wanted to use Virgin Media because it's the only broadband using co-axial cable (stable connection). However I hooked everything up so it was ready as soon as it was active and low and behold I am c. So, reading other posts, I am not alone with my recent activation issues. We went to the Vodafone shop on the 22nd of August they told us for sure that the Internet activation day would be the 1st of Septiembre, then they sent us an email saying that the activation day had been changed to the 7th. Download the My BT app today to get more from your account and products and services. Stream eye-opening documentaries, must-see reality, and exclusive Originals. It seems like there may be an issue with this from the post you've added on. Automatic Compensation. Planned date: 23 Oct; Actual date: 28 Oct (although I didn't see anything change from my end on 28 Oct). Region No. Check the black cable with the grey connectors on the end is. Home phone including Digital Voice; BT. Check BT Broadband service status. With BT Service Status you can check your BT Broadband, Landline or TV is working. When I click on the email link 'activate your BT ID now' it takes me to a page that say -Simply log into My BT and navigate to the ‘TV and Sport’ section under ‘Your products’. Calling BT I am only fobbed off with promises of activation dates and openreach appoi. That’s true for all BT customers who aren’t on a business contract, and has been since 1 April 2019. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. A master socket is the main socket for the phone line in your home, not an extension socket. We moved from Sky to BT after they failed to activate our broadband. BT Web Protect helps protect you from viruses, scams and phishing attacks by warning you if you're about to visit a potentially harmful website. Started the process of upgrading from my fixed 2meg connection to BT Max last Thurs. Activation was supposed to be yesterday (11th Sept). Here's how to sign in on your BT TV device (e. to dept. Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. Xbox Game Pass Ultimate Add-On (the “Xbox Add-On”) is an Add-On for existing BT Consumer Broadband customers and provides you with access to the Xbox Game Pass (for use on games console and Windows 10 PC), Xbox Live Gold (for use on games console only) and Cloud Gaming (beta) (for use on a compatible. However, there is usually a £9. Attempt to phone BT to report that the line is still not active. I set to not renew. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. 99/month when bundled with Fibre 1 superfast broadband thereafter. Had BT business and changed to BT Retail with line upgrade to 120mb (ish), bt tv thing and standard phone line. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Openreach equipment; I can. However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. The original switch date was 5th July all the equipment arrived on time and I set it up in preparation for the activation. Hi all, Ordered my hub on the 11th November and it was delivered on the 18th. Track my order >. . I moved into a property mid May, and ordered phone and broadband with Zen. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. This shows that there's a problem somewhere. This may look like those shown below , or something similar. I ordered BT fibre broadband to my new address on 5/7/23. Hi all, I am posting here as my last resort. 5m ethernet cable we’ll send out with your box. Dialling the 08005874787 number some on here suggest. BT. I'm afraid only our telephone agents can look into broadband related queries. Order 13th Auguest for a line install and act. I have been trying to activate the BTsports app since it was launched without success. Is disgusting! Im going through the same thing right now. Activation date was set for 7th of October. Our telephone and broadband line were set to be activated on Friday 29th August but were not activated due to problems encountered on BT's side during the process. It happens because we run tests to make sure you get the best possible speeds and connection in the long term. Right so after a lot of contemplation I took the plunge of moving to BT for the first time and I am not starting to regret it. But she decided to move to BT Fibre 1. apps@bt. Xbox Game Pass Ultimate on BT 1. It goes up to 25x faster than our standard fibre. my Broadband activation date on the sales order was given as 18th September I have now rang them for the 5th time on 6th October and still not BT contacted Sky with the migration request. My phone line activated as expected, but not the broadband. If you need any further help please let us know. If not, select the Manage button for TV and Sport (if you see it). If you haven’t got an account click the ‘Sign up’ button. BT. We do work closely with Openreach to assess what lines are already at each property and if there's room in the green cabinet to accommodate us. com & Community; Broadband. Hi all, Ordered my hub on the 11th November and it was delivered on the 18th. Home phone including Digital Voice; BT. Hi all So I’m back again, my broadband has arrived I have hooked it up correctly, to then find steady orange light. My 'live' date is tomorrow. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. Once you're connected, open the app and log in with your BT ID. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. A SIM arrived on Friday (5 days after the initial order). Moving home. Check BT availability. Pay only £1/month for the first three months of your broadband and TV package, then just £50. BT Sport on TV, Online player or App. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. For the first week I was getting download speeds c 19Mbps. Get help with BT Fibre Broadband. Activation date. Struggle to connect to wi-fi in some spots? Extend it all around your home with Complete Wi-Fi. I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. If the cable are connected correctly. Do you have an enquiry about a fault you’ve already reported to BT? Step 2. Any change in your plan will be reflected on your next BT bill and if you downgrade your plan, you’ll get a pro-rated refund for any days not used. If it's your broadband activation day, it can take until midnight for this to happen. Then after that, pushed to the 27th. How to install your broadband, fix connection issues, improve your speed and more. So you can get a better wi-fi signal from your basement office to upstairs. Hi A relative is looking to move from Sky FTTC to BT Full Fibre with Digital Voice (keeping phone no. Then it was pushed to the 20th. We know you need your broadband and landline to stay connected. It has fibre to home. I live in Hawksworth just in the outskirts of horsforth. Broadband Activation Issues. No upfront costs. Was told the service will be activated on 5th August 2021 by an Engineer. My activation date was the by midnight on the 21st but never happened. 15th December old BT broadband line disconnected. It seems that storm francis has managed to do some damage which resulted in us loosing the landline as well as the broadband. All four TNT Sports channels, £1/month for three months. BT Virus Protect is a free anti-virus app for BT Broadband customers, keeping Android phones and tablets safe from viruses, spyware and other malware, using the latest anti-theft features. BT. This is just a customer to customer help forum, everyone here, including myself, are just customers. Broadband service has been satisfactory since my connection on 17 Aug. If we can’t activate your broadband remotely, we’ll book an engineer to install your line. Choose a category. The engineer completed what he needed to do at the new cabinet and exchange this morning, I received text messag. . My installation date was 26th October and fair enough the openreach engineer turned up and installed me a new line and box ready for connec. Customer Service: Ensuring your broadband provider has good customer service means if you experience any issues you’ll be in safe hands. For a reliable signal in every room or £100 money-back guarantee. Since then and currently speed has reduced to c 11Mbps. I decided to move from O2 to BT on the 13/01/2014 and ordered both a bt line and broadband. I put it into a socket positioned. Aargh! I'm at the end of my tether here. Contact us. Learn about BT Sport, available with Broadband. com & Community; Broadband. 86Δ a month. Your options. Download the My BT app >. There's a minimum 14-day cooling-off period, which begins the day after you register for the service. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. We are so annoyed. BT Home Hub 4 and 5. I'd recommend unplugging your router or switching it off until we've confirmed your broadband's ready to use, because plugging it in too early can occasionally cause problems with the router automatically finding the right details to connect to the internet. If an engineer is not required, your service will begin operating before midnight on the day of activation. Set up your BT internet in 8 simple steps. Step 3. . Basically, signed up for BT Infinity 2 on the 8th August, to activate an existing line and retain my landline on the 22nd August (Phone & HBB). Safe to say I'm already frustrated with how long it took to presumably be able to use my broadband. BT broadband moving house over the phone. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. I. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;Hello I switched yesterday from Now broadband to BT fibre broadband. 8 up, which is consistent with past results. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. @khawars, I can well accept it's probably Openreach's fault (such is their reputation and my view of them), although I can't rule out the possibility that Vodafone are simply terrible at getting it organized and blame them. BT customer service phone numbers (broadband, mobile or phone line) problems. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. He gives me a router to take home and I cancel with BT. BT Sport app. Never had issues before (with Plusnet or BT before that). Right so after a lot of contemplation I took the plunge of moving to BT for the first time and I am not starting to regret it. Once you’ve set it up, BT Web Protect will warn you before you visit a suspicious website, on any of your devices connected to BT Broadband. We waited but the broa. Since they couldn't connect us before 22nd March and we are working from home, this was unacceptable so we asked when bt would be able to provide. I've spoken to several advisors and booked an engineer for Friday but it has been impossible. Hi thanks for taking my call earlier and it was good news to hear the engineer had arrived this morning and your broadband is now up and running. You should be able to contact BT via this page here: Contact BT | Call us or chat online | BT Help. Hi. Home phone including Digital Voice; BT Mobile; Email. Dep. Find out how to activate your SIM, fix common problems and get the most out of your phoneGot total broadband and phone installed yesterday, engineer came round, fixed the line, postie turned up with the hub. We moved from Sky to BT after they failed to activate our broadband. I have plugged router in phone socket used previously and i get a ref flashing b light, i have spoken 3 or 4 times with BT who keep saying it will. com & Community; Broadband. Check that the power switch on the back of your Hub is on, the power cable’s plugged in correctly at the mains and that power is on. 19-05-2023 11:22 AM - edited 19-05-2023 11:23 AM. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. We’ll give you a switching date – normally within 2 weeks, unless you choose a later one. Received TV box, hub and told that phone line was active. I have today had my full fibre 500 installed after being with sky for 4 years and recieving terrible speeds on there super fast broadband. I did a speed test right after I got the confirmation text earlier today. BT have been no help at all just saying this is a problem with openreach. I have spend several hours and phone call conversations during the past few days trying to establish why my Infinity broadband activation keeps being delayed. See how to fix common issues with broadband, wireless connections, speed, email, forgotten usernames and passwords and more. Activate and manage your inclusive extras, like online security, free BT Wi-Fi and cloud storage. Welcome to BT’s official support community. It's normal to have variations in speed and intermittent connection during the first few days your broadband is up and running. Terms apply. Hi there. Public BT Wi-fi hotspots Find a. If you fail to activate your card within this period, the card will be cancelled, and you will not be. Low on minutes, data or texts?Hi I understand your disappointment at this problem with your broadband activation. Set it up and waited for it to be activated, all last night and this morning nothing but a flashing orange light. They have no clue about my order until I called them on 15/06. . 99 for line installation in 2022 (Uswitch survey of 2,003 broadband users, August 2022). My broadband and phone was supposed to activate 4th April. From speeding up your internet connection to managing your account and billing. Get help and track your orders. If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. com & Community; Broadband. Community; Community; Announcements. ADSL/Copper broadband / Activation issues - unresolved and no end in sight; Options. 677 Mbit/s. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. Our broadband keeps dropping out, losing connection. Set up and use your BT Extras such as; BT Wi-fi, BT Email, BT Cloud and more. Hello BTcommunity, I have just got digital voice adapter and was following instructions to register adapter. My equipment (HH4) and activation email arrived on 16th September to say everything was ready to go. 31-08-2021 1:10 PM. . I have recently moved from BT standard to BT Infinity 2 and was advised I would get between 58 & 78mb when signing up. We supply network services to more than 650 service providers, for example Sky, BT, Vodafone, and TalkTalk, who use them to bring broadband packages to you. I received email and text on 20th that my order has been completed and broadband and digital voice has been activated. We're proud to use the EE network for our mobile service. Good evening all I moved into my new build home last Friday and placed a order with BT broadband, it was arranged to be delivered tommorow and activated Friday, however they have since been in touch stating openreach are having issues it will not be ready until the 17th of this month but delive. Ask the BT. Hi all, I have a new build property. com & Community; Broadband. . So if I ordered it that day, the soonest I could get connected was on 12th Sept. Having left Virgin Media as I had ended my contracted term and they wouldnt offer me a new deal less than £47, I ordered Vodafone as a long term mobile customer. Login & BT ID issue Chat now. The "Activate" button on my Product management page is still live but if. What's my BT Wi-fi password or username? Learn about your password and username for BT Wi-fi, and how you can find or change them if you've forgotten what they are. I was watching a Twitch stream at the time it went down. We’ll tell you how we’ll activate. Does anyone know what we can do? We. Provided the commissioning test passes, you will be told that your service is now active. Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. What broadband package have you ordered, as there may be a problem with the availability of spare connections? Use the address checker on the page below, and post the results, but edit out your address details first. Change the playing field, expect problems. . Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. Received TV box, hub and told that phone line was active. It may not have been connected through at the exchange. We moved from Sky to BT after they failed to activate our broadband. I've read complaints regarding BT broadband activation dating back to 2010, so it's. Open discovery+ and choose Sign In. I've tried emailing to voice my issues 3 times but never recieve a reply back and have also tried their twitter with no luck. Re: BT FTTH (fibre-only) activation problem [ re: Gal12 ] [ link to this post ] FTTH needs two visits - first installs the fibre to the outside of the property, the second will run the fibre from the outside to the location where you wanted the fibre modem installed and they will bring that bit of hardware with them. Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. . . The manual procedure makes it easier to work on your activation process without disturbance, so nighttime is the best. That is where your problem started. 2. Month 4 from £32. It was delayed for two weeks initially as openreach were not allowing Simultaneous phone and broadband activation. I can't guarantee that we can get this moved quicker but we can take a look into this for you and see what's happening. If you’ve got one of these, try these checks. Changing your activation or start date. Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. Having a cheap wired phone (£5) is a very useful tool to diagnose any faults, especially a noisy or disconnected line. If that fails, feel free to email me at tv. Once completed, a member of the team will be happy to look into this for you. Re: FTTP Activation Problems (wrong serial number?) all the FTTP problems are dealt with the FTTP TEAM 08005874787. Activation day. Raise a fault. I'm sorry if you're having problems setting up the BT Sport on your EE service. Black Friday deal. I ordered BT fiber broadband with digital voice on 12th May with an activation date of 20th May. 5cm in size. Then click ‘Setup BT Parental Controls’. Placed order on 22nd Feb then received a call from an advisor who said order is stuck in the system so have to re-order I said ok not a problem go ahead with it. Yes. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. TalkTalk. Personal; Business; Find a store Network Status Checker Mobile Mobile Phones. I bought two new Advanced Digital Home. Phone the Moving House/BB Activation team, as this is who I have been dealing with up till this point. 1. Re: Broadband Service Activation Query. I am without a landline and broadband for the. Solved: I have recently switched to BT from Plusnet. There may be a delay if the cabinet is full, and BT Retail are waiting for a port to be free. If not, select the Manage button for TV and Sport (if you see it). Choose a topic. Get our superfast unlimited fibre broadband. 2: Seeker. £9. Only BT Complete Wi-Fi gives you reliable wi-fi in every room or £100 money-back guarantee. He gives me a rout. You might see an "Activate discovery+" at that point. It may take a few minutes for the lights to settle. New customers can add Xbox Game Pass Ultimate when their broadband starts, and existing BT Broadband customers can add Xbox Game Pass Ultimate at any time (unless during a home move). Thanks for posting back @haggisbasherman. A further five days will be needed to connect your broadband. Hi all, I've just moved house and have had my BT phone and broadband transferred to the new house. What's my BT Wi-fi password or username? Learn about your password and username for BT Wi-fi, and how you can find or change them if you've forgotten what they are. The phone number will not show on the checker as it does not come over copper. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. Sounds like you have a very similar issue to me regarding activation and going through the forum here it seems to be a very common theme from BT not providing activation when they say they will and we end up waiting weeks. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. New customers can add Xbox Game Pass Ultimate when their broadband starts, and existing BT Broadband customers can add Xbox Game Pass Ultimate at any time (unless during. 2: Seeker. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. This would have been shown on the notes part of that page you displayed. They have no clue about my order until I called them on 15/06. com and include your BT ID and BT account number in the email. I am going through the usual problems with Openreach and activating my broadband. I. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network. If our engineer's carrying out the install, they'll prove the. We’ve spent hours on the phone and ea. I know Sky was connected in the house previously. I thought it’s a straightforward transfer. You should receive an email or text from us confirming your activation date. 33 for each calendar day that the service is not repaired: Missed appointmentsExisting BT Sport customers won’t need to do anything differently. I have tried to order Broadband only connection from BT. “Your Sky Q Mini box has not. So I'm waiting patiently for any news, bu. This is annoying as my husband is a gaming YouTuber so he needs to be online to play the games. It is now the 22/03 and I still cant activate it. . This may look like those shown below , or something similar. com & Community; Broadband. . 99/month when bundled with Fibre 1 superfast broadband thereafter. Hello, recently my parents decided we needed new internet in our household so we changed ISP to BT. BT Fibre broadband / No internet on activation day. it should be done any time up to midnight (been saying this since 16th). ADSL/Copper broadband; BT Fibre. Installation for BT’s Fibre broadband (previously known as BT Infinity) is usually free. I asked him if there is a way to use the equi. The Lounge; BT. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;I ordered a SIM on Sunday. . BT Virus Protect is a free anti-virus app for BT Broadband customers, keeping Android phones and tablets safe from viruses, spyware and other malware. Pay monthly phones; Pay as you go phones; Apple; Samsung Galaxy. BT Activation issues; Options. For packages which include TNT Sports, Virgin Media also provides access to Eurosport and Discovery Channel linear channels. Cue several months of waiting. . . Options. Connect to our 4G mobile network for browsing, streaming and downloading. Re: Activating TNT sports on BT. £100 BT Reward Card 171123. . Unfortunately that not happened, later was calls etc, I was told that I will get update on 15th of October, but that not happen either. Browse . Option 2. Thanks for posting and welcome to the forum I'm really sorry to hear of the problems that you both had with your BT broadband activation orders. If it is, troubleshoot your broadband or call us at 0800 800 150. The box is around 13cm x 11cm x 2. com & Community; Broadband. If your activation or start date is delayed, we'll let you know by text, email, or phone. Advanced Digital Home Phones. You can also see your order's progress when you track your BT Business order online. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. This might happen because your BT Broadband is new, and your service isn't live yet. Openreach are short of staff this time of the year, with people on leave. This will help to keep you safe while browsing online. Email;The legal stuff. Fibre broadband & phone. .